Comments on: Simple Service and Creating Customer Loyalty http://marknutting.com/blog/simple-service-and-creating-customer-loyalty/ Solutions From Mark Nutting Thu, 01 Dec 2011 16:21:56 -0500 http://wordpress.org/?v=2.8.3 hourly 1 By: Mark McInnis http://marknutting.com/blog/simple-service-and-creating-customer-loyalty/#comment-1138 Mark McInnis Fri, 20 Feb 2009 20:13:52 +0000 http://marknutting.com/blog/?p=75#comment-1138 Mark, great post. It can be so simple to exceed the expectation of our clients which quickly and easily builds the loyalty you describe. In this case the owner gave you the great experience. It's challenging to get your team members, employees, etc. to act in the same way. Mark, great post. It can be so simple to exceed the expectation of our clients which quickly and easily builds the loyalty you describe. In this case the owner gave you the great experience. It’s challenging to get your team members, employees, etc. to act in the same way.

]]> By: Narina Prokosch http://marknutting.com/blog/simple-service-and-creating-customer-loyalty/#comment-1098 Narina Prokosch Sat, 31 Jan 2009 16:06:30 +0000 http://marknutting.com/blog/?p=75#comment-1098 Mark - Excellent article. You are so right. I found this little restaurant close to my gym (Asian/Malayasian food). The service is by far the best in the City. They are so friendly and seem to be genuinely grateful that you came in. I know that we will continue to frequent this little restaurant and as you are doing, tell everyone you know. I think the personal training industry has to raise the bar with customer service if they want to retain their clients, especially in times when serious financial decisions are being made by a lot of people. I have always prided myself on the customer service I provide and since I have clients that are still with me from Day 1 when I first opened my doors 8 years, I think I am doing something right. Thanks for the article, Narina Mark – Excellent article. You are so right. I found this little restaurant close to my gym (Asian/Malayasian food). The service is by far the best in the City. They are so friendly and seem to be genuinely grateful that you came in. I know that we will continue to frequent this little restaurant and as you are doing, tell everyone you know. I think the personal training industry has to raise the bar with customer service if they want to retain their clients, especially in times when serious financial decisions are being made by a lot of people.

I have always prided myself on the customer service I provide and since I have clients that are still with me from Day 1 when I first opened my doors 8 years, I think I am doing something right.

Thanks for the article,

Narina

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